Privacy Policy

Last updated: [20.06.2023]

Thank you for visiting https://emsfitchiswick.co.uk/ website. This Privacy Policy describes how we collect, use, and protect the personal information you provide when using our website and booking trial training sessions. We value your privacy and are committed to protecting your personal information. This Privacy Policy also includes information regarding our compliance with the General Data Protection Regulation (GDPR).

Information We Collect When you visit our website and book a trial training session through WPForms, we collect the following information:

  • Name: We ask for your name to address you adequately during the training session and in future communications.
  • Phone Number: We collect your phone number to contact you regarding your trial training session, confirmations, or any changes related to your booking.
  • Email Address: We request your email address to communicate about your trial training session, send you relevant information, and provide updates on our services.

We also use Google Analytics 4 and Google Tag Manager on our website, which may collect non-personal information about your interactions with our website. This includes your IP address, browser type, operating system, referring URLs, and other standard log information. This data is used to analyze website traffic and improve our services. Please note that Google Analytics and Google Tag Manager have privacy policies, and we encourage you to review them.

Please note that we do not collect any financial or sensitive information through our website. We do not have an online purchase option or a webshop on our website.

Use of Collected Information We use the information you provide to us solely for the following purposes:

  • Booking Confirmation: We use your name, phone number, and email address to confirm your trial training session and provide any necessary updates or changes.
  • Communication: We may contact you via phone or email to answer any inquiries, provide information about our services, or address any concerns you might raise.
  • Service Improvement: We may analyze the data collected to improve our services, tailor our offerings to meet customer needs, and enhance the user experience on our website.
  • Google Analytics: We utilize Google Analytics to analyze website traffic and user behaviour. This helps us understand how visitors interact with our website and allows us to make improvements accordingly. Google Analytics may use cookies and similar technologies to collect and store data, which is subject to Google’s privacy policy.

Data Security We take the security of your personal information seriously. We implement appropriate technical and organizational measures to safeguard your data from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. If you wish to have your information removed from our systems, please get in touch with us using the information provided at the end of this policy.

Third-party Disclosure We do not sell, trade, or transfer your personal information to third parties unless necessary to provide you with the requested services or as required by law. We may share your information with trusted service providers who assist us in operating our website and conducting our business, subject to strict confidentiality obligations.

Cookies and Tracking Technologies Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect non-personal information about how you interact with our website. This includes data collected through Google Analytics and Google Tag Manager. You can control the use of cookies through your browser settings, but please note that disabling cookies may affect your ability to access certain features of our website.

Links to External Websites Our website may contain links to external websites that are not operated by us. We have no control over the content and practices of these websites and are not responsible for their privacy policies. We encourage you to review the privacy policies of any third-party websites you visit.

Children’s Privacy Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child, please contact us immediately, and we will take steps to delete that information.

GDPR Compliance In compliance with the General Data Protection Regulation (GDPR), we inform you of the following:

  • Lawful Basis: We process your personal information based on your consent when you provide it to us through the booking form.
  • Data Controller: EMS Fit Chiswick acts as the data controller for the personal information you provide.
  • Data Processor: EMS Fit Chiswick may engage trusted service providers to process personal information on our behalf (such as WPForms, Google Analytics, and Google Tag Manager), subject to strict confidentiality obligations.
  • Data Transfers: Your personal information may be transferred to and stored at a destination outside the European Economic Area (EEA) by our service providers. We ensure appropriate safeguards are in place to protect your data, including the use of Standard Contractual Clauses approved by the European Commission.
  • Individual Rights: You have the right to access, rectify, restrict, and erase your personal information, as well as the right to data portability. To exercise these rights or for any GDPR-related inquiries, please get in touch with us using the information provided at the end of this policy.

Changes to this Privacy Policy We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this Privacy Policy periodically for any updates.

Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy, GDPR compliance, or the handling of your personal information, please contact us using the following information:

[Name]
[Address]
[City, Region, Zip Code]
[Email Address]
[Phone Number]

Thank you for taking the time to read our Privacy Policy. By using our website and providing your personal information, you acknowledge and agree to the terms outlined in this policy.

EMS training members said

John Barnard

65

Not just that but my overall strength has really improved, particularly my core strength, which helps me with everyday life. What I didn’t expect to gain from EMS was a new-found mental strength. I truly mean it when I say my spirit now feels more energised. I so look forward to my weekly sessions, they give me a real focus and are a staple part of my routine. 

Another real benefit is not having to use any gym equipment. For me, this makes it much less daunting than having to handle huge weights. I think a lot of older people would agree. EMS takes the intimidation of exercise away.

Contact us

You may get in touch with us for pre-booking or with your enquiries.

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